While Mason-Lite produces the best products on the market, it is imperative that we take equal pride in customer service. We consider ourselves the “reliable experts”. Architect, designer, builder, and homeowner meetings and phone calls with our customer’s customers’ is a daily occurrence. Our goal is to partner with our customers; to better understand their business needs and growth targets, as well as analyzing construction trends and market conditions. We work to identify – and in some cases lead- opportunities for our accounts that help them develop and accomplish short-and-long-term strategic planning goals, all the while serving as technical experts. We epitomize “your product is only as good as your customer support.”
Lastly, we offer more sizes than anyone in our space and 20% of our business is in custom-sized units. “If you can dream it, we can build it”.
With over 300 dealers throughout the US and Canada, communication is key. Mason-Lite employees see our distribution networks as true strategic partners; we grow together. With that said, we pride ourselves on our customer service motto; “We try harder; we care more”.